Frequently Asked Questions

Everything you need to know about your K-Beauty journey with LANEIGE.

Are your products 100% authentic?

Yes, all products sold on our store are 100% authentic and sourced directly from LANEIGE authorized distributors in South Korea.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days, while express shipping options can arrive within 3-5 business days depending on your location.

What is your return policy for skincare items?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Are LANEIGE products suitable for sensitive skin?

LANEIGE products are dermatologically tested; however, we recommend checking the full ingredient list on the product page or performing a patch test before full application.

Do you offer free samples with orders?

Yes, we love sharing the K-Beauty experience! Every order includes a selection of complimentary deluxe samples to help you discover your next favorite product.

How can I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.